Getting Started
Do I need to prepare anything before contacting you?+
Nothing at all. Simply reach out via our contact form or WhatsApp with a rough idea of what you're interested in. We'll guide the rest. You don't need medical records, a deposit, or any commitment just to start a conversation.
Is the initial consultation free?+
Yes, completely free. It's a 30-minute one-on-one session where we get to know what you're after and what your trip looks like. No payment required, no commitment.
How far in advance should I book?+
At least 4 to 6 weeks before you travel, so we have time to sort clinic scheduling, hotel, and any pre-trip consultations. For surgery or complex packages, 2 to 3 months ahead is better.
Clinics & Treatments
How do you select your partner clinics?+
Every clinic in our network has been personally evaluated by our team. We assess board certifications, international patient track record, hygiene standards, aftercare protocols, and English-language capability. We receive no referral fees. Our only metric is quality.
Can I request a specific clinic I already have in mind?+
Yes. If you have a specific clinic you'd like to visit, we can often arrange access and coordinate your visit. We'll assess the clinic's suitability and, if appropriate, integrate it into your itinerary alongside our vetted partners.
What types of procedures can SkyLux arrange?+
Aesthetic surgery (rhinoplasty, blepharoplasty, facelifts, liposuction), dermatology, dental, ophthalmology (LASIK, lens implants), health screening, Korean medicine, and lifestyle treatments like hair and spa. If you have something specific in mind that's not on this list, just ask — we can likely arrange it.
Will I have a translator with me at every appointment?+
Yes. Your bilingual concierge is at every clinic visit. They handle all communication with the medical team — translation (English and Chinese), paperwork, and any questions that come up. You don't deal with any of that directly.
Logistics & Stay
Do you book hotels and flights?+
We select and book hotels in Gangnam that work for your procedures and recovery. Flights are yours to arrange, though we'll advise on timing. Airport pickup both ways is handled by us.
What happens if I need to change plans while in Seoul?+
Your concierge handles changes as they come up. We stay in direct contact with all clinic coordinators, so rescheduling or adding something is taken care of the same day, usually within the hour.
Is aftercare supported once I return home?+
Yes. All packages include check-ins after you're home. With Signature and VIP, your concierge stays in contact with the clinic on your behalf for up to a month — for follow-up questions, renewals, or anything else that comes up after the procedure.
Pricing & Payment
Are clinic fees included in your package price?+
Our package fee covers concierge and coordination. Clinic consultation and procedure fees are paid directly to each clinic and are listed separately. We go through the full cost breakdown during your consultation so nothing catches you off guard.
What currencies do you accept?+
We accept USD, SGD, and KRW. Bank transfer and major payment platforms are supported. Clinic fees are typically paid in KRW on-site. We can advise on exchange options before your trip.

Still have questions?

Contact us directly, we respond within one business hour.

Get in Touch →